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General Terms and Conditions (GTC)
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§1 Validity for entrepreneurs and definitions
(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity (§ 13 BGB).
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§2 Conclusion of a contract, storage of the contract text
(1) The following regulations on the conclusion of a contract apply to orders via our online shop https://www.gratus.at .
(2) In the event of the conclusion of the contract, the contract is concluded with
Gratus Weinwerkstatt
Andreas Smolle
Loaweg 4
6091 Götzens
Austria
Trade registration number: 31882354
UID number: ATU63040523
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(3) The presentation of the goods in our online shop does not represent a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.
(4) When an order is received in our online shop, the following rules apply: The consumer makes a binding contractual offer by successfully completing the ordering process provided in our online shop.
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(5) Protection of minors: Only people who are 18 years or older are allowed to place an order. By accepting these terms and conditions, it is ensured that the recipient is at least 18 years old!
The order is made in the following steps:
1) Select the desired goods
2) Confirm by clicking the "Order" button
3) Check the information in the shopping cart
4) Press the "Checkout" button
5) Log in to the online shop after registering and entering the registration details (email address and password).
6) Re-checking or correcting the respective data entered.
7) Bindingly submitting the order by clicking on the "order with payment" or "buy" button
Before bindingly submitting the order, the consumer can return to the website on which the customer's details are recorded by pressing the "back" button in the Internet browser they are using after checking their details and correct any input errors or cancel the order process by closing the Internet browser. We immediately confirm receipt of the order by sending an automatically generated email ("order confirmation"). With this we accept your offer. Only people who are 18 years or older are allowed to place an order. By placing an order, you agree that we may send you a maximum of three newsletters per year by email. You can unsubscribe at any time.
(5) Storage of the contract text for orders via our online shop: We save the contract text and send you the order data and our general terms and conditions by email. You can view the general terms and conditions at any time at https://www.gratus.at/agb. You can view your past orders in our customer area under My Account --> My Orders.
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§3 Prices, shipping costs, payment, due date
(1) The prices stated include statutory sales tax and other price components. Any shipping costs are added.
(2) The consumer has the option of paying in advance, PayPal, credit card (Visa, Mastercard).
(3) If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately after the contract has been concluded.
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§4 Delivery
(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for dispatch immediately. Delivery takes place within 5 working days at the latest. In the case of payment in advance, the delivery period begins on the day after the payment order is sent to the bank responsible for the transfer and for all other payment methods on the day after the contract has been concluded. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.
(2) The risk of accidental loss and accidental deterioration of the item sold shall only pass to the buyer when the item is handed over to the buyer, even in the case of mail-order sales.
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§5 Retention of title
We retain title to the goods until the purchase price has been paid in full.
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§6 Right of withdrawal for the customer as a consumer:
Right of withdrawal for consumers
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither attributed to their commercial or independent professional activity:
Cancellation policy
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of cancellation, you must inform us
Gratus Weinwerkstatt
Andreas Smolle
Loaweg 4
6091 Götzens
Austria
E-mail info@gratus.at
by means of a clear statement (e.g. a letter sent by post or email) of your decision to cancel this contract. You can use the attached sample cancellation form for this purpose, but this is not mandatory.
Consequences of revocation
If you revoke this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods. The costs are estimated at a maximum of approximately 15 EUR.
End of the cancellation policy
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§7 Cancellation form
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
To:
Gratus Weinwerkstatt
Andreas Smolle
Loaweg 4
D-6091 Götzens
E-mail info@gratus.at
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*)/received on (*)
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Name of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only if notification is made on paper)
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Date
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(*) Delete as appropriate.
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§8 Warranty
The statutory warranty regulations apply.
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§9 Contract language
The only contract language available is German.
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§10 Customer service
Our customer service for questions, complaints and objections is available on working days from 8:30 a.m. to 5:30 p.m. at
Telephone: +4369910934467
E-mail: info@gratus.at
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Status of the General Terms and Conditions June 2024